Payment, Delivery & Returns Info

What payment methods are available?

Order and pay online securely with Visa, Mastercard or AfterPay.

If you prefer to pay by direct-credit, please contact us

Orders are dispatched the same day payment is received.

How quickly will I get my order?

Typically 1 – 3 working days from receipt of payment – (allow an extra day for Rural Delivery). Products are delivered by courier and a signature is required on delivery. 

If you need it faster, let us know and we’ll do our best to make it happen.

How much is shipping in New Zealand?

The cost of shipping is FREE for online orders. We dispatch orders from either Auckland or Christchurch.

Do you ship products overseas?

No, we only supply online orders within New Zealand. We can supply some products to the Pacific Islands by specific arrangement, Contact Us for more details.

Do your online prices include GST?

All prices displayed on this website are exclusive of GST, which will be added to the purchase price at the checkout. A GST invoice will be issued for all purchases. All prices quoted on this site are in New Zealand dollars.

What is your returns policy?

Return of goods, within 14 days of purchase, will be at our sole discretion and requires our prior authorisation for return. To request a return of goods, please email accounts@buildmax.co.nz with the details and provide proof of purchase. Goods authorised for return must be in “as new” condition, undamaged, and in the original packaging.

Please refer to our standard Terms & Conditions for more information.