Frequently Asked Questions

Got a question for us? Call us on 0800 443 6629 to talk it through or see the answers to some frequently asked questions here:

How are your prices displayed – with or without GST?  
All prices displayed on this website are exclusive of GST, which will be added to the purchase price at the checkout. A GST invoice will be issued for all purchases. All prices quoted on this site are in New Zealand dollars.

Do your products arrive ready to use?  
Yes, prior to dispatch, all laser instruments undergo a calibration test for accuracy and a dated calibration sticker is placed on the unit. All products are supplied with the correct batteries and a shock watch is fitted (see below).

What warranty applies?  
BuildMax is the agent in New Zealand for several brands of products and these are covered by return-to-base warranties of varying lengths. The minimum warranty period will be 1 year, but some laser products e.g. Disto laser tapes can have their warranty period extended to 3 years on registration with the manufacturer by the purchaser.

Where can I get service and support in NZ?
We have full service facilities to enable your product to be calibrated and repaired when required. If you need service or support contact us.

What is an IP rating?
When you buy good quality electronic or optical equipment, it will have an “IP rating”, showing the level of “Ingress Protection” the item has. This tells you how resistant it is to dust, liquids and impacts.  Clearly this is important when buying electronics for outside use or for dusty construction environments.  The IP Rating is a simple 2-digit code which indicates the level of protection against those hazards. Read More.

What is a shockwatch?
A shockwatch is a small glass vial attached to the casing of the instrument. The vial changes to red upon serious impact, indicating that the instrument should be checked and re-calibrated before further use. All products are supplied with the correct batteries and a shock watch is fitted prior to dispatch.

What software do your lasers need?
Multipoint, multiline and rotating lasers require no additional software to be operated. In the range, our Total Stations & GPS systems are supplied complete with user-friendly onboard software. We offer free training for you and your team so you can get the most out of all the equipment functions.

Do you offer trade-in deals?
Yes. We trade in all brands. If you’re on a tight budget, talk to us on 0800 443 6629 as we may have a trade-in product that could suit your needs and pocket.

What is the battery life?
Battery life will depend on frequency of use. For the rotating lasers the operating times for the on-board rechargeable battery will be approx. 50 hours and up to 160 hours for 2 x D Cell Batteries.

What is the delivery time?
Typically 1 – 3 working days from receipt of payment – (allow an extra day for Rural Delivery).
If you need it faster, let us know and we’ll do our best to make it happen.

Shipping and delivery
For online purchases, freight is calculated at check out depending on size/weight of the product.

Products are delivered by courier and a signature is required on delivery. Unfortunately at this time we are unable to offer pickup from our dispatch site.

What payment methods are available?
Order and pay online securely with Visa or Mastercard, or direct-credit into our bank account –
BuildMax Ltd, BNZ Account Number  02 1244 0093770 00.

If you would like to open and account Download a Company Account Application Form and email to accounts@buildmax.co.nz.

How will my payment appear on my bank statement?
The name that will appear on your statement will be ‘BuildMax Limited’.

Privacy policy
We are committed to keeping customer details secure and do not pass on/sell/swap any of your personal details with third parties.

We use this information to identify your orders, provide you with our newsletter/special offers and to personalise your shopping experience with BuildMax.

Terms & conditions of sale
Download the terms & conditions of sale.